Oxford Installations Ltd

Terms of Service

Introduction

These are Oxford Installations Ltd terms of service. These tell you all about the things you need to know before agreeing to us serving you.

When these terms apply

Please ensure you read these terms before using our services. By using our services, you are agreeing to these terms.

You’re also agreeing to our: Terms of Use, Privacy and Cookie policies.

What Do We Mean by “Services”?

Anything offered by Oxford Installations Ltd, across all the trades we cover New Builds and Rewires, Alterations and Additions, EICR, Security and Data, Solar, EV Charging, Smart Heating Controls, LED Lighting, Domestic and Commercial.

• Enquiries
• Estimates
• Project Work
• Installations
• Repairs
• Emergency Call Outs
• Servicing
• Guarantees

Terminology 

For the purpose of these terms of service the following words have the following meanings:

• “Us/We/Our” refers to Oxford Installations Ltd.
• “You” refers to you: the customer (the person or organisation for whom we agree to carry out work and/or supply of materials).
• “All Parties” refers to both the customer and company.
•  “Tradesperson/tradespeople” refers to the representative(s) appointed by Oxford Installations Ltd to carry out the work ordered.
•  “Commercial / Contractor” refers to the company or business ordering the work to be carried out.

We reserve the right to refuse or decline to undertake any work. We reserve the right, at our absolute discretion, to designate the tradesperson/tradespeople who will represent us.

1. Estimating

1.1 - Estimates are only valid for a period of 30 days from the date of the estimate. After this time, the works required will need re-estimating. 1.2 - Where the date/and or time for works to be carried out is agreed by the company with the customer, then the company shall use all reasonable endeavours to ensure that the engineer shall attend on the date and at the time agreed. However, the company accepts no liability in respect of the non-attendance or late attendance on site of the engineer or for the late or non-delivery of materials. 1.3 - Should an engineer not be able to enter the property at the time of the confirmed appointment due to no fault the engineer or the company. The customer will be subject to a charge of £72.33 + VAT.

1.4 - The works shall be carried out during normal working hours, 8.00am to 4.00pm Monday to Friday, unless alternative arrangements have been made in writing to or from the customer.

1.5 - Any parking charges, congestion charges, low emission zone charges incurred by the engineer will be passed onto the customer.

1.6 - The company will not be under any obligation to provide an estimate to the customer and shall only be bound (subject as hereinafter) by estimates given in writing to the customer and authorised by a duly authorised representative (Director) of the company. The company shall not be bound by any estimates given orally or in which manifest errors occur.

1.7 - Our prices assume that work will be carried out as per the agreed proposal between the customer and the company. Variations to the agreed proposal, abnormal working conditions or any other work found to be necessary at the time of installation may be subject to additional charges.

1.8 - Where a written estimate has been supplied to the customer, the total charge to the customer should not exceed the time quoted in the estimate by more than 20% although it will be revised in the following circumstances:

         i. If after submission of the estimate the customer instructs the company (whether orally or in writing) to carry out additional works                  not referred to in the estimate.

        ii. If after submission of the estimate there is an increase in the price of materials.

       iii. If after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the                    estimate was prepared.

       iv. If after submission of the estimate it is discovered that there was a manifest error when the estimate was prepared.

2. Installation Work:

2.1 - All electrical installation work will comply with the current BS7671 regulations and any amendments in force at the time of the work. 2.2 - It is the customer’s responsibility to move all stock/or any obstruction that may impede our engineers during any electrical works.

2.3 - Where work is to extend or modify existing circuits, costs quoted assume that the existing installation is in adequate condition and complies with minimum current regulations. Any works found required to bring the necessary parts of the existing installation up to standard will be at additional cost.

2.4 - The customer is to advise the company in writing of the location of any asbestos or asbestos type material that can be found on the premises. Should asbestos or a material suspected of being asbestos is found in areas other than where previously documented, the company reserve the right to request that samples of the material are tested in accordance with the Control of Asbestos Regulations 2006 at no cost to the company. The customer must make available their premises asbestos registers as per The Control of Asbestos Regulations 2006.

2.5 - Where carpet or flooring coverings may require lifting to allow concealed installation work, no separate charge is made for this service, with best endeavours being made to avoid damaging them and to refit them to an acceptable standard. However, consideration of employing a specialist fitter may be prudent, at the customers cost to effect a fully satisfactory reinstatement.

2.6 - Where agreed before-hand, chasing to walls, etc will be re-filled to approximately 2mm below plaster finish depth, however final finishing of skim coat plaster and final decoration is excluded. However, can be arranged by Oxford Installations if required at an additional cost.

2.7 - The customer is to advise the company of the location of any concealed water, gas, electrical, telephone or other services prior to the commencement of the installation work. In the absence of such advice, the company cannot accept liability for damage to these services or consequential loss due to the services being damaged.

2.8 - Cables will be concealed where possible but will be surface run where, in the opinion of the company, this is impractical.

2.9 - All endeavours will be made to undertake installation work to a clean standard, using dustsheets and vacuum cleaning equipment as necessary.

2.10 - Whilst undertaking the installation work at the property, the client is required to provide toilet facilities, water and power free of charge.

2.11 - Should an engineer not be able to enter the property at the time of the confirmed appointment due to no fault the engineer or the company. The customer will be subject to a charge of £72.33 + VAT.

3. Insurance

Our accidental damage insurance is subject to an excess of £500.00. As a result, we do not provide cover for accidental damage for the first £500.00 of any loss. It is deemed the customers responsibility to make their own insurance arrangements for this excess payment.

4. Damage, Loss and Complaints

Oxford Installations Ltd will not be liable for damage to fixtures or fittings, where such articles are already damaged or for damage arising from faulty construction or condition of the premises, or to articles not usually found upon the premises, unless Oxford Installations Ltd expressly agrees to such liability in writing upon the terms to be agreed between Oxford Installations Ltd and the client.

5. Risk and Title of Goods and Property:

5.1 - The risk in all goods supplied shall pass to the client upon delivery (including theft and damage).

5.2 - All goods supplied shall remain property of Oxford Installations until all sums due have been paid in full.

5.3 - The customer is responsible for ensuring that the property is insured for the duration of the installation work.

6. Cancellation of contract

6.1 - The contract can be terminated or amended by the customer for any reason with 7 days’ notice prior to commencement of the work. 6.2 - A fee of 15% of the total estimate will be submitted to the customer to cover administration costs and the return of any goods to suppliers if less than 7 days of works commencing.

7. Deviations from Building Regulations and BS7671:

7.1 - All work where applicable, will be executed fully in compliance with applicable Building Regulations and BS7671 in force at the time of the work, particularly in respect of work in dwellings to allow the legal Part P obligations to be met. Where a client requires deviation from such regulations, a written instruction and record will be required.

8. Guarantee

8.1 - The company offers a guarantee (the Guarantee) on all work performed by its engineers for a period of 12 months (the Guarantee Period) from final invoice date. If, within the Guarantee Period, the customer notifies the company in writing that it is not wholly satisfied with the works with reasonable justification and detail of why he/she is not wholly satisfied and subject to the customer affording the company and its insurers the opportunity of both inspecting such works, the Company or its insurers undertake to carry out any necessary remedial works if appropriate.

8.2 - The customer accepts that if he/she fails to notify the company as stated in Clause 8.1 then the company shall not be liable in respect of any defects in the works carried out.

8.3 - All products and materials are covered by their manufacturer’s standard warranty. However, the manufacturer’s warranty does not cover the labour cost for replacement products to be fitted. 8.3.1 - Any products that require replacement under the manufacturer’s warranty will be subject to a standard labour charge of £55.22 + VAT per hour.

8.4 - The Guarantee will be null and void if the work, appliance, completed or supplied by the company is:

         i. Subject to misuse or negligence.

        ii. Repaired, modified, or tampered with by anyone other than a company operative.

       iii. The company will not guarantee any work undertaken on instruction from the customer and against the written or verbal advice of              the engineer.

       iv. The company will accept no liability for, or guarantee suitability, materials supplied by the customer and will accept no liability for                    any consequential damage or fault.

        v. Work is guaranteed only in respect of work directly undertaken by the company and where payment in full has been made.

8.5 - Any non-related faults arising from recommended work which has not been undertaken by the company will not be covered under this Guarantee.

9. Payment:

9.1 – Deposit

9.1.1 – Domestic projects exceeding £500 will require a deposit of 25% before the work can commence. This amount will need to be received 7 days prior to the works commencing. Payment can be made by card over the phone, cheque, or bank transfer.

9.1.2 - Commercial/Contractor Projects exceeding £1500 will require a deposit of 25% before the work can commence. This amount will need to be received 7 days prior to the works commencing. Payment can be made by card over the phone or bank transfer.

9.2 - Payment

9.2.1 - For all Domestic works upto the value of £1000 will be due on receipt of invoice, however if the invoice amount is over £1000 then payment must be made within 7 days of the invoice date.

9.2.2 – For all Commercial and Contractor Projects, after the 25% deposit including VAT, a payment of 25% of the project value including VAT, will be invoiced at the end of the 1st fix stage. After the 2nd fix stage is completed another invoice of 25% including VAT will be invoiced. After certification is completed, the last 25% including VAT will be invoiced, unless agreed in writing between all parties whereby a payment schedule can be formulated and agreed in writing by all parties.

10. Late Payment

10.1- If any invoice payment received is overdue by 7 days or more from the date of invoice, a late payment charge will be incurred. This is charged at a rate of £25 per 7 days or 8% of the total invoice amount per 7 days, whichever is greater. Unless agreed in writing and agreed to by all parties.

10.2 - After 30 days from the date of the invoice, the customer will no longer be contacted by the company. The company will instruct their preferred company to recover the debt; the subsequent cost incurred by this, will also need to be paid by the customer.

10.3 - The company reserves the right to add any cost incurred, inclusive of legal fees, in the pursuit of payment to the amount owed.

10.4 - The company reserve the right to withhold any test certificate until final payment has been made.

11. Governing Law:

11.1 - These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

You understand that the estimate is subject to the terms and conditions as outlined above and current at this date of acceptance. You confirm that all payments will be made to Oxford Installations Ltd using the payment details on the front of the invoice, and in line with section 9.2 of the above terms and conditions.